Contact Us

Need help with an order, have a question about one of our products, or just want to get in touch?

We’re here to help.

Get in Touch

The easiest way to reach the Nuvale team is by email:

Email: support@nuvale.co.za

We aim to respond to all enquiries within 1–2 business days.

Order Support

If you're contacting us about an existing order, please include your order number in your message. This helps us locate your order and assist you as quickly as possible.

For damaged, defective, or incorrect items, please also include a few clear photos or videos showing the issue.

Returns & Refunds

Need to request a return or have a question about a refund?

Please email support@nuvale.co.za with your order number and the reason for your return.

For more information regarding eligibility and the return process, please see our Refund & Returns Policy.

Shipping & Tracking

Once your order has been dispatched, you'll receive tracking information via email.

If your order hasn't arrived within the expected delivery period or you're experiencing an issue with your delivery, contact us at support@nuvale.co.za and we'll assist you.

Business Information

Nuvale
Gauteng, South Africa

Email: support@nuvale.co.za
Website: www.nuvale.co.za

Customer Support Hours:
Monday – Friday
08:00 – 17:00 SAST

Excluding South African public holidays.

---

We'd Love to Hear From You

Whether you need help before purchasing or assistance with an existing order, don't hesitate to get in touch.

The Nuvale Team