SHIPPING POLICY

Last updated: July 2026

1. Overview

At Nuvale, we aim to get your order to you as quickly and safely as possible.

All orders are processed and shipped from within South Africa, meaning no international shipping delays or unexpected customs charges for our customers.

2. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed over weekends or on South African public holidays will be processed from the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with your tracking information.

3. Shipping Options & Delivery Times

🚚 Standard Shipping — 5 to 10 business days — R90

🎁 Free Shipping — 5 to 10 business days — FREE on orders over R600

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, and other circumstances outside of our control.

Processing time is separate from the estimated delivery time.

4. Where We Deliver

We currently deliver throughout South Africa, including major cities, towns, and surrounding areas such as:

• Johannesburg & Gauteng

• Cape Town & Western Cape

• Durban & KwaZulu-Natal

• Pretoria

• Gqeberha / Port Elizabeth

• Bloemfontein

• Other supported areas throughout South Africa

Deliveries to remote or outlying areas may require an additional 1–3 business days.

5. Courier Partners

We work with trusted South African courier services to ensure your order reaches you safely.

Depending on your location and availability, your order may be delivered by Aramex, The Courier Guy, or another reputable local courier service.

The courier used for your order may vary depending on your delivery location and current courier availability.

6. Order Tracking

Once your order has been dispatched, you will receive tracking information via email.

You can use your tracking number to follow the progress of your delivery through the relevant courier's tracking service.

Please note that tracking information may take some time to become active after your parcel has been collected.

If you have not received a shipping or tracking update after your order's expected processing period, please contact us at support@nuvale.co.za.

7. Shipping to PO Boxes

Unfortunately, we are currently unable to deliver orders to PO Boxes.

Please provide a valid physical delivery address when placing your order.

8. Failed Deliveries & Incorrect Addresses

Customers are responsible for ensuring that the delivery information entered at checkout is complete and accurate.

If a delivery attempt is unsuccessful because an incorrect or incomplete address was provided, or because no one is available to receive the parcel, the courier may attempt redelivery or arrange collection.

Additional delivery or redelivery fees may apply where applicable.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible at support@nuvale.co.za. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been handed over to the courier.

9. Damaged or Lost Orders

If your order arrives damaged, please contact us as soon as reasonably possible. For the fastest assistance, we recommend reporting the issue within 48 hours of delivery and providing photos of the parcel and damaged item.

If your order appears to be lost or has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with the courier.

Where an order is confirmed to have been lost or damaged in transit, we will arrange an appropriate resolution, which may include a replacement or refund where applicable.

10. Contact Us

For any questions regarding shipping, tracking, or delivery, please contact us:

Nuvale
Gauteng, South Africa
Email: support@nuvale.co.za
Website: www.nuvale.co.za