Terms of service

TERMS AND CONDITIONS

Nuvale
Last Updated: July 2026

Welcome to Nuvale (“Nuvale”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Nuvale website, products, services, and any purchases made through our online store.

By accessing this website or placing an order, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, please do not use this website.

1. BUSINESS INFORMATION

Trading Name: Nuvale
Business Type: Sole Proprietorship operating in South Africa
Physical Address: 100 Serengeti Blvd, Kempton Park, Gauteng, South Africa
Returns Address: 100 Serengeti Blvd, Kempton Park, Gauteng, South Africa
Email Address: support@nuvale.co.za
Website: www.nuvale.co.za

Nuvale operates as an online retailer selling physical consumer products within the Republic of South Africa.

2. APPLICABLE LAW

These Terms are governed by the laws of the Republic of South Africa, including but not limited to:

  • Consumer Protection Act 68 of 2008 (“CPA”)

  • Electronic Communications and Transactions Act 25 of 2002 (“ECTA”)

  • Protection of Personal Information Act 4 of 2013 (“POPIA”)

  • Any other applicable South African consumer protection legislation

Nothing in these Terms is intended to limit or exclude any rights you may have under South African law.

3. ACCEPTANCE OF TERMS

By using this website, creating an account, browsing our products, or placing an order, you confirm that:

  • You are at least 18 years old, or are using this website under the supervision of a parent or legal guardian

  • You have the legal capacity to enter into binding agreements

  • All information you provide is accurate and complete

4. WEBSITE USE

You agree to use this website lawfully and in good faith.

You may not:

  • Use the website for fraudulent purposes

  • Interfere with website functionality or security

  • Attempt unauthorised access to systems or data

  • Upload malicious software, viruses, or harmful code

  • Copy, scrape, duplicate, or exploit website content without permission

  • Misrepresent your identity

  • Place false or abusive orders

We reserve the right to suspend or restrict access where misuse is reasonably suspected.

5. PRODUCT INFORMATION

We make every reasonable effort to ensure product descriptions, images, pricing, specifications, and availability are accurate.

However:

  • Product colours may vary depending on device display settings

  • Minor differences in packaging, appearance, or specifications may occur

  • Measurements may contain reasonable tolerances

  • Product availability may change without notice

Product images are for illustrative purposes unless otherwise stated.

While we take reasonable care to provide accurate information, Nuvale does not warrant that all product descriptions or website information will always be completely error-free.

6. PRICING

All prices displayed on our website are in South African Rand (ZAR).

Prices:

  • Include applicable VAT where required by law

  • Exclude shipping fees unless expressly stated otherwise

  • May change without prior notice

The price payable is the price displayed at checkout when your order is confirmed.

If a clear pricing error occurs due to a technical or human error, we reserve the right to cancel the affected order and issue a full refund where payment has already been received.

7. ORDERS

Placing an order through our website constitutes an offer to purchase.

Acceptance occurs once payment has been successfully authorised and we confirm acceptance of your order.

We reserve the right to refuse or cancel orders where:

  • Fraud or unauthorised activity is reasonably suspected

  • Product stock is unavailable

  • A clear pricing error has occurred

  • Customer information is incomplete or inaccurate

  • Payment authorisation fails

If an order is cancelled after payment has been received, an appropriate refund will be processed.

8. PAYMENT

Payments are processed securely through the payment methods made available at checkout.

By submitting payment, you confirm that:

  • You are authorised to use the payment method provided

  • The payment information supplied is accurate

  • Sufficient funds are available to complete the transaction

Nuvale does not store full payment card information.

Payment processing may be subject to the terms, conditions, and security procedures of the relevant payment provider.

9. SHIPPING AND DELIVERY

9.1 Delivery Area

Nuvale currently delivers within South Africa only.

International shipping is not currently offered.

9.2 Processing & Delivery Timeframes

Orders are generally processed within 1–2 business days following payment confirmation.

Estimated delivery time after processing is approximately:

5 to 10 business days

Delivery estimates:

  • Exclude weekends and South African public holidays

  • Are estimates and not guaranteed

  • May vary depending on location and courier availability

  • May take longer for remote or outlying areas

9.3 Delivery Delays

Delivery delays may occur due to circumstances including:

  • Courier disruptions

  • Severe weather

  • Public holidays

  • High order volumes

  • Force majeure events

  • Incorrect or incomplete delivery information

  • Circumstances outside our reasonable control

Nuvale cannot guarantee courier delivery dates where circumstances outside our reasonable control affect delivery.

9.4 Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

If incorrect or incomplete details are supplied, delays may occur and additional courier or redelivery fees may apply.

Please contact us as soon as possible if you notice an error in your delivery information.

9.5 Failed Delivery Attempts

Where delivery cannot be completed because of customer unavailability, incorrect information, or other customer-related circumstances, additional delivery arrangements or charges may be required.

10. RETURNS, REFUNDS AND CANCELLATIONS

10.1 Consumer Rights

Nothing in these Terms is intended to limit your rights under the Consumer Protection Act, ECTA, or other applicable South African consumer legislation.

10.2 Cooling-Off Period

Where applicable under South African law, consumers may have the right to cancel certain electronic transactions within the statutory cooling-off period.

Any applicable refund will be handled in accordance with relevant legal requirements.

10.3 General Returns

Nuvale offers eligible returns in accordance with our Refund & Returns Policy.

Eligible items may generally be returned within 30 days of receiving your order, provided that applicable return requirements are met.

These may include:

  • The item being unused and in its original condition

  • Original packaging being provided where reasonably possible

  • Accessories and components being included

  • Valid proof of purchase being provided

10.4 Non-Returnable Items

Subject to applicable consumer law, returns may not be accepted for:

  • Personal-use or hygiene-sensitive products once opened or used

  • Items damaged through misuse

  • Products altered or modified after delivery

  • Items specifically marked as final sale or non-returnable where legally permitted

10.5 Faulty or Defective Products

Where goods are defective, damaged, unsafe, or otherwise fail to meet applicable legal standards, customers may be entitled to remedies under South African consumer law.

Depending on the circumstances, this may include:

  • Repair

  • Replacement

  • Refund

Assessment of the product may be required where reasonably necessary.

10.6 Refund Processing

Approved refunds will generally be processed to the original payment method.

We aim to process approved refunds within 5–7 business days, although additional processing time may be required by your bank or payment provider.

10.7 Order Cancellation

Orders may be cancelled before dispatch where operationally possible.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled through our normal returns process.

11. PROMOTIONS AND DISCOUNTS

Promotions, discount codes, and special offers may be subject to specific terms and availability and may be withdrawn or changed where permitted.

Unless expressly stated otherwise:

  • Promotions cannot be combined

  • Discounts cannot be exchanged for cash

  • Discount codes must be used within their stated validity period

  • Misuse or abuse of promotional offers may result in an order being cancelled

Any additional terms displayed alongside a promotion form part of that promotion.

12. INTELLECTUAL PROPERTY

All website content remains the property of Nuvale or its respective licensors, including:

  • Branding

  • Logos

  • Graphics

  • Product descriptions

  • Website layouts and design

  • Text

  • Images

  • Code and other original content

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our protected content without prior written permission.

13. THIRD-PARTY SERVICES

Our website and operations may rely on third-party service providers, including:

  • Payment processors

  • Courier providers

  • Shopify and related e-commerce services

  • Website hosting and infrastructure providers

  • Marketing and communication tools

Third-party services may be subject to their own terms and privacy policies.

Nuvale is not responsible for the independent policies or conduct of third-party providers, except where applicable law provides otherwise.

14. USER ACCOUNTS

Where customer accounts are available, you are responsible for:

  • Maintaining the confidentiality of your account

  • Keeping your login credentials secure

  • Providing accurate account information

  • Activity occurring through your account where reasonably attributable to your use

We may suspend or restrict accounts where misuse, fraud, or unauthorised activity is reasonably suspected.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, Nuvale will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control.

This may include:

  • Indirect financial losses

  • Business interruption

  • Data loss

  • Courier delays outside our reasonable control

  • Temporary website or third-party service interruptions

Nothing in these Terms excludes or limits liability where doing so would be unlawful or would improperly restrict your statutory consumer rights.

16. WEBSITE AVAILABILITY

We aim to keep our website available and functioning reliably but cannot guarantee uninterrupted access.

Temporary interruptions may occur because of:

  • Scheduled maintenance

  • Technical failures

  • Hosting or infrastructure issues

  • Third-party outages

  • Security incidents

  • Circumstances outside our reasonable control

17. PRODUCT USE

Products sold through Nuvale are intended for lawful consumer use.

Customers are responsible for:

  • Using products appropriately

  • Following supplied manufacturer instructions and safety information

  • Ensuring products are suitable for their intended purpose where this is reasonably within the customer's responsibility

Nothing in this section limits warranties, guarantees, or other protections provided by applicable South African law.

18. INDEMNITY

To the extent permitted by law, you agree to indemnify Nuvale against reasonable claims, losses, liabilities, or expenses resulting directly from:

  • Your material breach of these Terms

  • Unlawful misuse of our website

  • Fraudulent conduct

  • Your violation of applicable law

This provision does not limit any statutory rights or protections available to consumers.

19. PRIVACY

Personal information is handled in accordance with our Privacy Policy and applicable South African data protection legislation, including POPIA.

Our Privacy Policy explains how we collect, process, store, and protect personal information.

20. FORCE MAJEURE

To the extent permitted by law, Nuvale will not be responsible for delays or failures caused by events outside our reasonable control, including:

  • Natural disasters

  • Major power or infrastructure outages

  • Internet or telecommunications failures

  • Government restrictions

  • Civil unrest

  • Strikes

  • Major courier disruptions

  • Pandemics or similar emergencies

We will make reasonable efforts to minimise the impact of such events where possible.

21. ELECTRONIC COMMUNICATIONS

By using our website and placing an order, you acknowledge that certain communications may be provided electronically, including:

  • Order confirmations

  • Shipping and tracking updates

  • Refund notifications

  • Customer service responses

  • Important account or transactional notices

  • Legal or policy-related communications where permitted

Marketing communications are handled separately in accordance with our Privacy Policy and applicable law.

22. DISPUTE RESOLUTION

If you experience an issue with an order, product, or service, please contact us first at:

support@nuvale.co.za

We will make reasonable efforts to resolve disputes fairly and in good faith.

Nothing in this section prevents consumers from exercising any statutory rights or pursuing remedies through applicable South African consumer protection channels.

23. CHANGES TO THESE TERMS

Nuvale may update these Terms from time to time to reflect changes to our operations, services, policies, or applicable laws.

Updated Terms will be published on our website together with a revised “Last Updated” date.

Changes will apply from the date the updated Terms are published, subject to applicable law.

24. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

25. WAIVER

Failure by Nuvale to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy, and any other policies expressly incorporated into them, constitute the agreement governing your use of the Nuvale website and purchases made through our store.

27. CONTACT INFORMATION

For questions regarding these Terms and Conditions, please contact:

Nuvale
100 Serengeti Blvd
Kempton Park
Gauteng
South Africa

Email: support@nuvale.co.za
Website: www.nuvale.co.za

By using this website or placing an order, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them, subject to your rights under applicable South African law.