Privacy Policy

PRIVACY POLICY

Last updated: July 2026

1. Introduction

Nuvale ("we", "our", "us") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

2. Information We Collect

We may collect the following information when you visit our website, create an order, make a purchase, or contact us:

  • Full name and contact details, including your email address and phone number

  • Shipping and billing address

  • Payment information (processed securely — we do not store your full card details)

  • Browser type, IP address, device information, and pages visited

  • Order history

  • Communications with our customer support team

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Send order confirmations, shipping updates, and other transactional communications

  • Respond to customer service queries

  • Provide and improve our website, products, and services

  • Prevent fraudulent transactions and maintain the security of our store

  • Send marketing communications where you have provided consent

  • Comply with applicable legal and regulatory requirements

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share your information with trusted third-party service providers where necessary to operate our business, including:

  • Shipping and courier partners to deliver your orders

  • Payment processors to securely process transactions

  • Our e-commerce platform and related service providers

  • Email and marketing platforms for communications you have consented to receive

  • Service providers that assist us with operating and improving our website

Third parties are expected to handle your personal information securely and only for the purposes for which it was provided.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences and shopping cart, understand how our website is used, and provide relevant functionality.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some features or functionality of our website.

6. Data Storage & Security

Your information is stored and processed using our e-commerce platform, Shopify, and other trusted service providers.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you may have the right to:

  • Request access to personal information we hold about you

  • Request correction or updating of inaccurate personal information

  • Request deletion of your personal information, subject to applicable legal obligations

  • Object to certain processing of your personal information

  • Withdraw consent where processing is based on consent

  • Object to the use of your information for direct marketing

  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided below.

8. Marketing Communications

We will only send you promotional communications where you have consented to receive them or where otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to websites or services operated by third parties. Nuvale is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable legal requirements.

Any updated version will be published on our website with the revised "Last updated" date.

11. Contact Us

For questions regarding this Privacy Policy, your personal information, or to exercise your rights under POPIA, please contact us:

Nuvale
Gauteng, South Africa
Email: support@nuvale.co.za
Website: www.nuvale.co.za